At TechAssista, we want to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a return policy that allows you to request a refund under certain conditions. Please review our updated refund policy below:
Eligibility:
To be eligible for a refund, you must meet the specific criteria outlined in the refund policy for the product or service you purchased. These criteria may include timelines, condition of the item/service, and any other relevant requirements.
Please refer to the specific product/service page on our website or contact our customer support team for detailed refund eligibility information.
Refund Requests:
If you believe you are eligible for a refund, please contact our customer support team at [contact email]. Provide details about your purchase, including proof of purchase, order number, and a clear explanation of the reason for requesting a refund.
We will review your request and respond to you within a reasonable timeframe.
Non-Refundable Items:
Certain products or services may be non-refundable. These may include digital downloads, personalized or customized items, and services that have already been rendered.
We will clearly indicate any non-refundable items or services on our website or during the purchase process.
Refund Process:
If your refund request is approved, we will initiate the refund using the original payment method. The time it takes for the refund to be processed and reflected in your account may vary depending on your financial institution or payment provider.
Shipping and Return Costs:
If the return of a physical product is required, you may be responsible for shipping and return costs unless otherwise specified in the product's refund policy.
Any shipping or return costs incurred by you will not be included in the refunded amount, unless the return is due to our error or a defective product/service.
Changes to the Refund Policy:
We reserve the right to update or modify our refund policy at any time. The most current version of the refund policy will be posted on our website. Any changes will be effective immediately upon posting.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@techassista.com, We are here to assist you and provide further clarification on our refund process.